City Solution: A Decentralized Smart City Incident Management Platform

Abstract

Rapid urbanization has increased the complexity of managing civic issues such as waste disposal, road damage, and traffic congestion. Conventional centralized reporting mechanisms often experience inefficiencies, limited scalability, and weak public accountability. To address these limitations, CitySolution introduces a decentralized, web-based incident management platform that enables citizens to submit and monitor civic reports in real time. Each submission includes key details—such as geolocation, category, description, and supporting images—which are securely stored and processed through blockchain technology for immutable record keeping. Images are managed via the InterPlanetary File System (IPFS) to ensure distributed and tamper-resistant storage. The platform also integrates community voting, role-based access control, and status tracking to strengthen transparency and participation. Furthermore, an analytics dashboard visualizes trends and statistics, supporting data-driven decisions for civic authorities. The prototype currently employs an in-memory database for demonstration but can be extended to persistent data systems. Overall, CitySolution demonstrates how decentralized technologies and citizen engagement can foster accountable, efficient, and transparent urban governance.