The Role of Gender Diversity Management in Enhancing Employee Productivity in the Hospitality Sector: A Pune City Study

Abstract

This research paper investigates the multifaceted relationship between gender diversity management (GDM) practices and employee productivity in Pune's hospitality sector. Using a mixed-methods approach with a sample of 68 employees across 12 four-star and five-star hotels, the study examines how institutional policies, workplace culture, and gender-inclusive practices contribute to employee performance metrics, job satisfaction, retention rates, and service delivery quality. The research employed quantitative surveys, qualitative interviews, and productivity data analysis. Key findings reveal that hotels implementing comprehensive gender diversity management programs demonstrate 18-22% higher employee productivity compared to those without structured GDM initiatives. The study identifies critical success factors including mentorship opportunities, equitable compensation practices, flexible work arrangements, and leadership development programs specifically designed for female employees. However, the research also uncovers persistent barriers such as gender pay gaps (average 8-12% disparity), underrepresentation in managerial roles (only 16.3% of middle management), and work-life balance challenges. The paper concludes with actionable recommendations for hospitality organizations to strengthen gender diversity management as a strategic lever for improving organizational performance, employee engagement, and service excellence.