Digitalising Access to Justice: Bridging the Employment Rights Gap for Persons with Disabilities in Malaysia Via the Mobile Application

Abstract

Despite a legal framework protecting the employment rights of Persons with Disabilities (PWDs) in Malaysia, a significant gap persists between statutory guarantees and societal awareness. This paper introduces an innovation designed to bridge this gap: a mobile application that assists PWDs in navigating both job searching and legal literacy. The application serves as a comprehensive ecosystem that aggregates job vacancies, domestic and international labour standards, and conflict-resolution guides. To ensure sustainability and data integrity, the updated version ("I-OK v2") integrates critical features, including real-time announcements, user feedback loops, and a centralised administrator page. This study evaluates the application’s development and its strategic potential in empowering PWDs to achieve sustainable employment and inclusivity in the national workforce.