Challenges and Prescriptive Measures in the Utilization of Information and Communications Technology (ICT)

Abstract

The effective utilization of Information and Communications Technology (ICT) has become a critical determinant of organizational efficiency, transparency, and service delivery in public institutions. This study examined the challenges encountered in ICT utilization and the corresponding prescriptive measures within the Department of Public Works and Highways (DPWH) Iloilo 1st District Engineering Office. Using a quantitative, cross-sectional survey design, data were gathered from 130 employees selected through purposive sampling. The study employed descriptive and inferential statistics, including frequency, percentage, mean, Mann–Whitney U test, and Kruskal–Wallis H test. Findings revealed that employees experienced high levels of ICT-related challenges, particularly in stakeholder management, communication flow, coordination, and risk management. Significant differences in challenges were found when respondents were grouped according to status of employment and division, while no significant differences were observed across age, educational attainment, or length of service. Prescriptive measures received near-unanimous support across all classifications, indicating strong organizational consensus toward ICT reform. Moreover, no significant relationship was found between the level of challenges and prescriptive measures, suggesting that employees support reform regardless of the severity of difficulties encountered. The study concludes that ICT barriers in the organization are structural rather than individual in nature and recommends the establishment of a comprehensive ICT governance framework, capacity-building programs, and a unified digital transformation strategy to enhance institutional effectiveness.