The Role of Artificial Intelligence in Revolutionizing Library Services in Nairobi: Ethical Implications and Future Trends in User Interaction

Abstract

In this journal we examined how Artificial Intelligence (AI) is used to transform the use of libraries in the academic institutions in Nairobi. As the need to run efficient library services rises, AI technologies, including automated cataloging systems, chatbots based on AIs, and intelligent recommendation engines are slowly introduced to managing libraries. The research question is to ascertain the level of AI penetration at the libraries in Nairobi, analyze how to overcome existing challenges of operations, and determine the ethical issues of integrating AI. Desktop research was carried out with the help of which secondary data contained in peer-reviewed articles, institution reports, and the case studies of 2022-2025 were studied. Central conclusions affirm that, although AI can improve the way libraries operate both in terms of efficiency and user interaction, issues like limited infrastructure, data security concern, and lack of skills can still be the impediments to realizing the widespread implementation. Also, with AI, user satisfaction has been shown to jump up dramatically under personalized user interactions. The research can be used to add value to the AI adoption literature in developing economies, and it gives information on the ethical and practical needs libraries incur. The recommendations that can be made to library practitioners, policymakers, and researchers involve training initiatives, standards of ethics, and policy formulation, which help in adopting AI and making its adoption a success in the academic libraries of Nairobi.